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Orders typically take between 2-4 business days to be processed and shipped. (UNLESS OTHERWISE NOTED) Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm EST), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm EST), then 1 business day would be Wednesday.
From time to time, we have epic sales and peak seasons. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take an additional 2-4 business days. But we will do our very best to get your orders to you as fast as humanly possible!
We use USPS for all shipping.
Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Please remember that delivery time does not include weekends or holidays.
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
To contact us with any questions or concerns: email us at email@example.com